Return Policy

By purchasing from Jay Lucas Hair, www.jaylucashair.com - you are in agreement to the following terms and conditions:

You have fully read the product description to what you are purchasing, and understand the product that you will be receiving. You understand and agree to our refund policy and shipping terms. You understand that once an order is submitted changes or cancellations cannot be made (including item changes, shipping address changes, etc).

Processing + Shipping

Our shipping schedule runs from Monday to Friday. Processing your order will take 1-2 business days, followed by shipping within 2-3 business days from the date of your order. During major sales and promotions, please allow up to 3-5 business days for processing and delivery. All deliveries require a signature upon receipt.

Within the United States, we ship exclusively via EXPRESS FEDEX, ensuring receipt confirmation and insurance for your peace of mind. Delivery typically occurs within 2-3 business days after the processing period. Orders are dispatched once payment is confirmed and cleared.

All orders are subject to fraud risk analysis.

Jay Lucas Hair reserves the right to substitute the specified delivery method with a comparable alternative. Shipping charges may vary from the actual rate charged by the carrier and must be paid in full at the time of order.

On rare occasions, our carrier service may encounter transit delays. Please note that Jay Lucas Hair is not responsible for delays caused by our carrier service or acts of nature. Consequently, refunds or chargebacks will not be honored due to these transit delays.

Return Policy

Due to the hygienic nature and high demand of our products, all sales are FINAL and there are no refunds.

We do NOT accept returns or exchanges.

Return Policy

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Processing + Shipping

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